Frequently Asked Questions

Once your order has been dispatched, you will receive an email containing your tracking information. Please allow 2 to 5 business days for the tracking information to fully update in the carrier's system.

If your order was placed more than 5 business days ago and there is no tracking update, please contact us at support@marnify.com.

We offer a 30-day return policy. For health and safety reasons, orthopedic pillows are classified as personal hygiene products, so we can only accept returns if they are in their original, unopened factory vacuum packaging.

If the vacuum seal has been broken or the item shows any signs of use, the return will be strictly denied.

You have a strict 1-hour window from the time of purchase to cancel or make changes to your order by emailing support@marnify.com.

Once this 1-hour window has passed, the order is sent to our fulfillment center and cannot be canceled or modified.

Yes, we provide Free Tracked Shipping on all UK orders. At this time, we currently ship exclusively to the United Kingdom and do not offer international shipping.

Order processing takes 1 to 3 business days. Once your order has been processed and dispatched, the estimated transit time for the United Kingdom is 5 to 10 business days.

Imported parcels valued over £135 may be subject to customs duties and HMRC taxes. To protect you from unexpected charges, we proactively split large orders into multiple separate packages at no extra cost to ensure each parcel remains below the tax threshold.

If any import duties are assessed on a specific parcel, these charges remain the sole responsibility of the buyer.

Please contact our support team at support@marnify.com with your Order Number and the reason for the return. If approved, we will provide you with a specific local UK return shipping address.

Never return the package to the address printed on the original shipping label, as it cannot be processed by our warehouse.

Yes, for returns due to a change of mind, the customer is responsible for covering all return shipping costs. We do not provide prepaid return labels.

However, if your item is defective or incorrect, you do not need to ship it back to us—simply email us within 48 hours with photographic evidence.

Once your return is received and inspected, approved refunds will be automatically applied to your original payment method. Please allow up to 10 business days for the funds to be processed and officially post to your bank account or credit card statement.

We accept major credit and debit cards, including Visa and Mastercard. For a faster and more secure checkout experience, we also fully support Apple Pay and Google Pay. All transactions are encrypted and securely processed.

Because we process orders rapidly to ensure fast delivery, you have a strict 1-hour window from the time of purchase to change your shipping address.

Please email support@marnify.com immediately if you made an error. Once the order has been processed and dispatched to our fulfillment center, we are unable to change the address or reroute the package.

Order confirmation emails are sent automatically right after your purchase. If you don't see it in your inbox, please check your spam or junk folder.

If you still can't find it, you may have accidentally entered your email address incorrectly during checkout. Contact us at support@marnify.com and we will update your details and resend the confirmation.