Shipping policy
Last updated: June 2026
General Shipping Information
At MARNIFY, our goal is to offer you the best shipping options while maintaining the highest level of service. We currently ship exclusively to the United Kingdom. At this time, we do not offer international shipping to any other countries. We provide Free Tracked Shipping (£0.00) on all UK orders.
Order Processing & Cut-off Time
We process orders strictly on business days (Monday through Friday, excluding UK national holidays). To ensure your order is dispatched as quickly as possible, please note our processing timeline:
- Order Cut-off Time: 2:00 PM (London time).
- Orders placed before the cut-off time on a business day will begin processing the same day.
- Orders placed after the cut-off time, or on weekends and holidays, will begin processing on the next business day.
- Processing Time: Once your order begins processing, it takes 1 to 3 business days to undergo quality assurance, packaging, and dispatch to our shipping carriers.
Order Cancellation
Because we begin processing orders almost immediately, you have a strict 1-hour window from the time of purchase to cancel your order. Once this window has passed, the order is sent to our fulfillment center and cannot be canceled or modified. For more details, please refer to our Refund Policy.
Shipping & Delivery Times
Once your order has been processed and dispatched, the estimated transit time begins. Please note that transit times do not include the 1-3 business days required for order processing.
| Destination | Estimated Transit Time | Shipping Cost |
|---|---|---|
| United Kingdom | 5 to 10 business days | Free (£0.00) |
*Delivery times are estimates and may be subject to slight delays due to peak holiday seasons, severe weather conditions, or customs clearance processes beyond our control.
Customs Duties, Taxes & Split Shipments
Under UK regulations, imported parcels valued over £135 may be subject to customs duties and HMRC taxes. However, we want you to take full advantage of our bundle discounts without worrying about hidden fees.
To provide a seamless delivery experience and protect you from unexpected customs charges, we proactively split large orders (over £135) into multiple separate packages at no extra cost to you. This ensures that each individual parcel remains below the tax threshold. You will receive tracking information for each separate package.
While we optimize our shipping logistics to help you avoid these fees, please note that in the rare event any import duties or taxes are assessed by customs on a specific parcel, these charges remain the sole responsibility of the buyer.
Address Accuracy & Failed Delivery
Customers are strictly responsible for providing accurate and complete shipping information (including full name, street address, building/apartment number, and postal code) at checkout.
- MARNIFY is not liable for lost, missing, or undelivered packages if an incorrect or incomplete address was provided during the checkout process.
- If a package is returned to us by the carrier due to an "Incorrect Address" or "Failed Delivery" (e.g., the recipient was unavailable or failed to collect the package from the local post office), a refund will not be issued.
If you realize you have made an error in your shipping address, please contact us immediately at support@marnify.com within your 1-hour cancellation window so we can attempt to update it before processing.
Tracking Your Order
You will receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been dispatched. Please keep an eye on your junk or spam folder, as tracking emails can sometimes end up there.
Please allow 2 to 5 business days for the tracking information to fully update in the carrier's system after you receive the dispatch email. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@marnify.com.
Order Marked as Delivered But Not Received?
If your tracking information shows that your order has been delivered but you have not received it, please complete the following steps before contacting support:
- Double-check all potential safe places around your property (porches, garages, behind bins, etc.).
- Ask your neighbors or building manager in case the courier left the package with them.
- Contact the local courier directly with your tracking number to request delivery confirmation or proof of drop-off.
If you are still unable to locate your package after completing these steps, please contact us at support@marnify.com within 7 days of the marked delivery date so we can investigate the issue.