Privacy policy

Last updated: June 23, 2026

This Privacy Policy describes how MARNIFY LTD ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from marnify.com (the "Site"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

For the purpose of the UK GDPR, the data controller is:

  • Company Name: MARNIFY LTD
  • Company Registration Number: 16375723
  • Information Commissioner's Office (ICO) Registration: ZC043937
  • Registered Address: 71-75, Shelton Street, London, UK
  • Email: support@marnify.com

2. What Personal Data We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.
  • Payment Information: We do not store your credit card details. Payment transactions are securely processed by our authorized payment gateways, primarily Stripe (which includes Apple Pay and Google Pay functionality), and Payoneer.
  • Device & Tracking Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We use tracking technologies, including Google Analytics, Microsoft Clarity, Meta (Facebook) Pixel, and Klaviyo, to understand how our customers use the Site, optimize user experience, and measure the effectiveness of our marketing campaigns.

3. How We Use Your Personal Data

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you regarding your order (transactional notifications);
  • Screen our orders for potential risk or fraud;
  • Provide you with information or advertising relating to our products or services, strictly when in line with the preferences you have shared with us.

4. Sharing Your Personal Data & Relationship with Shopify

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you:

  • E-commerce Platform: The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Privacy Portal.
  • Payment Processors: We share necessary transaction data with our payment processors to facilitate your purchases. We use Stripe for payment, analytics, and other business services. Stripe collects and processes personal data, including identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy. We also utilize Payoneer for alternative payment processing where applicable.
  • Logistics & Fulfillment Partners: We operate a direct-to-consumer fulfillment model. To successfully deliver your order, your shipping details are securely shared with our manufacturing and logistics partners.
  • Order Tracking Services: We share limited order data (such as your email address and order number) with our third-party tracking application, ParcelWILL. This is done strictly to provide you with real-time tracking updates directly on our Site.
  • Analytics & Marketing Partners: We share basic browsing and interaction data with analytics and advertising platforms, including Google, Meta (Facebook), Klaviyo, and server-side tracking providers (such as TrackBee), to analyze site traffic and deliver targeted advertisements. Specifically, we use Google Ads for remarketing to advertise across the Internet. Google and other third-party vendors use cookies to serve ads based on your past visits to our Site. You can opt out of Google's use of cookies for personalized advertising by visiting Google's Ads Settings.

5. International Data Transfers

Because of our global fulfillment model, your Personal Information may be transferred to, and processed in, countries outside of the United Kingdom and the European Economic Area (EEA). Specifically, your shipping details will be transferred to our logistics partners located in China strictly for the purpose of fulfilling our contractual obligation to deliver your order. We ensure that such transfers are performed in accordance with UK GDPR requirements.

6. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, or resolve disputes.

7. Children's Data

The Site and our Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide, customize, evaluate, and improve our Site and Services. A "cookie" is a small text file that is placed on your device when you visit our website.

We utilize a custom geo-targeted consent management system. If you are browsing from the UK, you will be presented with a cookie banner allowing you to manage your consent preferences explicitly. Users from all regions can manage or change their consent at any time by clicking the "Cookie Settings" link located in the footer of our website.

We categorize the cookies we use into the following groups, which you can manage via our Cookie Settings panel:

  • Required: These cookies are essential for the website to function properly (such as maintaining your session, keeping items in your shopping cart, and ensuring a secure checkout process via Shopify). They cannot be disabled in our systems.
  • Personalization: These cookies allow the website to remember your preferences, such as your language and region, to provide enhanced, more personalized features.
  • Analytics: These cookies help us understand how visitors interact with the website by collecting and reporting information (e.g., page views, navigation paths) using tools like Google Analytics and Microsoft Clarity.
  • Marketing: These cookies are used to deliver relevant advertisements to you across the internet and track the performance of our ad campaigns using tools like Meta Pixel and Klaviyo.

Server-Side Tracking

In addition to standard browser-based cookies, we utilize server-side tracking technology (via TrackBee) to accurately measure website performance and advertising effectiveness. This technology processes first-party data directly from our servers. TrackBee operates in strict compliance with your consent preferences via Google Consent Mode V2. If you decline analytical or marketing tracking via our cookie banner, TrackBee respects this choice and will only transmit anonymized, non-identifiable signals for conversion modeling purposes, ensuring your personal identity is protected in accordance with UK GDPR.

If you choose to decline specific categories, some functionalities of the Site may be impacted, but you will still be able to browse our products and place orders.

9. Your Rights

Under the UK GDPR, if you are a resident of the United Kingdom, you have the right to access, rectify, erase, or restrict the processing of your personal data. If you would like to exercise any of these rights, please contact us at support@marnify.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.